1. What is eNPS ?
eNPS is an online platform provided by NPS
Trust for enabling individuals to open his/her Individual Pension Account under
NPS (Tier-I & Tier-II) and also facilitate the new or existing
subscribers to make initial or subsequent contributions respectively to their
Individual Pension Account under NPS using netbanking and debit/credit cards.
eNPS does not facilitate enrolment of individuals under Atal Pension Yojana.
2. How can I open the Individual Pension
Account under NPS online?
An individual can open his/her Individual
Pension Account under NPS by choosing any one of the following alternatives and
having netbanking faci I iti es enabled with his/her bankers :-
Option # 1 by providing Aadhaar details
Option # 2 by providing PAN details and
KYC details as recorded with the Bank in which he/she maintains his/her bank
account and that Bank is empanelled in eNPS
3. How Aadhaar details are processed for
online opening of the Individual Pension Account under NPS?
An individual opting to open the online
Individual Pension Account using Aadhaar details must have his/her mobile
number registered with Aadhaar because after providing the Aadhaar number in
the eNPS portal, a One Time Password (OTP) needs to be generated from Aadhaar
which is sent to his/her mobile number registered with Aadhaar for
authentication purposes.
On authenticating the OTP received from
Aadhaar in the eNPS portal, the individual’s KYC details (demographic and
photograph) as recorded with Aadhaar database gets auto populated on the online
application form. Only the photograph is allowed to be replaced/substituted in
the online application form if he/she desires to upload a different photograph.
Other mandatory fields are required to be
filled compulsorily for completing the account opening process and subsequent
generation of Permanent Retirement Account Number (PRAN)
4. How PAN details and KYC details as
recorded with his/her Bank are processed for online opening of the Individual
Pension Account under NPS?
An individual opting to open the online
Individual Pension Account using PAN details and KYC details as recorded with
his/her Bank must have enabled netbanking facility from the bank where his/her
account is held/maintained and the concerned Bank selected should also be
empanel ed on the eNPS platform for performing the KYC verification.
An individual providing the PAN details
will be required to compulsorily fill all the mandatory fields for completing
the account opening process and subsequent generation of Permanent Retirement
Account Number (PRAN)
The name provided in the online
application form is validated with the PAN records. The bank and address
details provided in the online application form is authenticated by the
concerned bank selected by the applicant as per the records available with the
Bank in respect of the applicant. In case of rejection of KYC by the selected
Bank, applicant should contact the bank as the PRAN will be get immediately
categorised as ‘temporarily frozen’ and the subscriber will not be allowed to
undertake any further transactions.
5. What uploads are required to be made
for online opening of the Individual Pension Account under NPS?
An individual opening the Individual
Pension Account in eNPS platform is required to upload his/her scanned
photograph and signature in *.jpeg/* .jpg format with file size ranging between
4kb-12kb.
Uploading of scanned photograph is
optional for individuals opting to open the Individual Pension Account with
Aadhaar details.
6. At what stage of the online process
will I be able to know that my online application has been accepted and I have
been allotted a Permanent Retirement Account Number?
An applicant on completion of providing
online his/her personal details as selected with Aadhar or PAN and subsequently
getting authenticated from Aadhaar or PAN will be provided with an unique
Acknowledgement Number for identification and future references.
After the applicant fills in all the
mandatory fields of the online application form and uploads his/her photograph
(optional with Aadhaar) and signature, the applicant will be redirected for
initiating payment of initial contribution through netbanking or debit/credit
card.
An applicant who has opted to open his/her
Individual Pension Account with Aadhaar will have the option to select the mode
of payment (netbanking or debit card or credit card) for making the initial
contribution.
An applicant who has opted to open the
Individual Pension Account with PAN and KYC authentication by Bank will be
required to make the payment of initial contribution though netbanking facility
provided by the concerned bank selected in the online application form.
For all successful online payments the
applicant will be provided an online receipt and the Permanent Retirement
Account Number (PRAN) generated thereafter. An SMS and email alert is also sent
to the Subscriber.
7. How will I know whether my Banker has
verified the KYC details?
On acceptance or rejection of applicant’s
KYC by the selected Bank an SMS and emai I alert is sent to the Subscriber
towards acceptance or rejection. In cases of rejection by the concerned Bank,
the reasons of rejections are also communicated to the subscriber through SMS
and email and the applicant should contact the bank immediately.
8. What are the charges for online opening
of Individual Pension Account under
NPS?
The online opening of Individual Pension
Account with Aadhaar details is free of any charges.
An applicant opting for online opening of
Individual Pension Account with PAN and KYC authentication by Bank will be
charged an amount of Rs 125 (Rupees One Hundred Twenty Five Only) for KYC
verification by the concerned bank selected by the applicant during the online
account opening process.
9. What are the charges to be paid for
making online contributions?
A subscriber contributing to his PRAN in
the eNPS platform will be charged the following fees by the payment gateway services
provider as permitted by NPS Tr ust:-
Sl Mode of Payment Charges
1 Credit Card 0.90% of Transaction Amount
+ Service Tax.
2 Debit Card 0.80% of Transaction Amount +
Service Tax.
3 Net Banking of Banks 60 Paisa per
Transaction + Service Tax.
10. What should I do after completing the
online account opening processes?
After completion of online account opening
process, he/she should take a print of the online application form, paste
his/her photograph (not stapled or clipped or signed across), put his/her
signature in the box provided for in the printed application form and dispatch
the documents to the following address within 90 days from the date of
allotment of online PRAN:-
Central Recordkeeping Agency (eNPS)
NSDL e-Governance Infrastructure Limited,
1st Floor, Times Tower, Kamala Mills
Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013
11. What will happen if I do not submit
the documents within 90 days from the date on online PRAN allotment?
Non-submission of printed online
application form along with photograph and signature within 90 days of
allotment of online PRAN will render the PRAN to be categorised as `temporarily
frozen’ and he/she will not be able to undertake any further transactions.
12. What is the minimum amount of
contribution to be made for online opening of the Individual Pension Account
under NPS?
The minimum amount of contribution to be
made using netbanking or debit/credit card for online opening of the Individual
Pension Account is Rs 500/- (Rupees Five Hundred Only). If applicant chooses to
open Tier-II along with Tier-1 The minimum amount of contribution is Rs 1000/-
(Rupees One Thousand Only).
13. What is the maximum amount or times
that I can contribute to my PRAN in a month using eNPS?
There are no limits or restrictions for
making contributions by subscribers to his/her PRAN using the eNPS platform.
14. Where and when will I receive the PRAN
kit?
An individual completing the online
account opening process and submitting the online printed application form
along with photograph and signature will receive the PRAN kit at his/her
communication address provided during the online registration process within 10
days from the date of receipt of completed documents at CRA.
15. When will the contribution paid online
get reflected in my PRAN?
It normally takes 3-4 days for the contributions
made online using eNPS being reflected in his/her PRAN.
16. Can I make changes in the application
and in PRAN details online?
Subscribers desirous of changing/revising
the detai Is provided i n the online application form will be able to amend the
details online until the stage of initiating online payment towards initial
contribution for PRAN generation is completed.
After allotment of online PRAN, subscriber
desirous of changing/revising the PRAN details has to contact a registered
Point of Presence and comply with the existing procedures of filling up the
relevant forms and submitting the with relevant documents mentioned therein
.
17. How can I make subsequent
contributions to my PRAN?
All subscribers (excluding NPS Lite &
Atal Pension Yojana) irrespective of their PRAN being generated through online
(eNPS) or physical mode (PoP) can contribute to their PRAN (Tier I &
Tier II) using eNPS platform through netbanking of empanelled banks or through
credit / debit cards. Subscribers are required to quote the correct PRAN and
authenticate it using the OTP received by the subscriber in his/her registered
mobile while initiating the payment for contribution towards his/her PRAN.
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